EFFECTS OF TRANSACTIONAL ANALYSIS AND SELF-EFFICACY STRATEGIES ON EMOTIONAL LABOUR OF NURSES IN ILORIN, KWARA STATE, NIGERIA
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 3000
ABSTRACT
Some nurses have been perceived to have poor interpersonal relationships with patients. This, could affect their productivity and also inhibit psychological torture and wellness of patients. Thus, nurses require emotional labour to overcome these challenges. Emotional labour is the degree of one‟s display of appropriate emotion in response to the patient and the management of feelings to create a publicly observable emotional display as the situation demands. Transactional Analysis and Self-Efficacy Strategy treatments have been employed in enhancing the emotional labour of sales personnel, cashiers, receptionists, police officers and some healthcare personnel but have not been used in respect of nurses‟ professional output. Therefore, this study investigated effects of TA and SES on emotional labour of nurses in the government hospitals Ilorin, Kwara State, Nigeria. The study employed a pretest-posttest, control group, quasi-experimental design with a 3x3x2 factorial matrix. Simple random sampling technique was used to select 124 nurses from University of Ilorin Teaching Hospital and Civil Service Hospital in Kwara State, these hospitals are government hospitals. Two instruments were used. They are Emotional Labour Scale (=0.81) and Emotional Intelligence Scale (=0.80). The samples were randomised into two experimental groups and one control group. It involves eight weeks training; one hour daily contact session twice a week for the experimental groups while the control group was met in the first and eighth week of the contact period. The groups are Transactional Analysis, Selfefficacy and Control group. Seven hypotheses were tested at the 0.05 level of significance. Data were analysed using the descriptive statistics and analysis of covariance. There was a significant main effect of treatments on emotional labour of participants (F(2,114)=44,487, p<0.05). The Transactional Analysis group obtained the highest mean score in emotional labour ( X =170.286), Self-efficacy mean score ( X =164.77), and the lowest mean score obtained by the control group ( X =136.571) which means that Transactional Analysis was more effective in enhancing the emotional labour of the participants. There was no significant difference in the two-way interaction effect of treatment and the moderating variable of emotional intelligence emotional intelligence on participants‟ emotional labour. A comparison of the emotional labour scores of the participants with low, moderate and high levels of emotional intelligence treated with Transactional Analysis and Self-Efficacy strategies were not also significant. Although Transactional Analysis was more effective than Self-Efficacy Strategies, the two approaches were effective in enhancing emotional labour of nurses in Kwara State. The two intervention strategies are, therefore, recommended for use by nurses and other helping professionals in handling interpersonal relationships with their clients.
Related Project Materials
THE IMPACT OF LOCAL GOVERNMENT IN THE SOCIETY (A CASE STUDY OF ILAJE LOCAL GOVERNMENT AREA)
ABSTRACT
This research work was carried out with the view to investigate the impact of local government in the society u...
EVALUATION OF THE SUITABILITY OF THE RIVER NIGER WATER FOR AGRICULTURAL AND DOMESTIC PURPOSES IN PARTS OF KOGI STATE, NIGERIA
Statement of the Problem
From the best of my knowledge, no systematic study has been conducted on the River within the period and the are...
INFLUENCE OF ADVERTISING ON CONSUMER PURCHASING BEHAVIOR OF TOOTHPASTE BRANDS
ABSTRACT
A television commercial, ad or TV spot is a compact short-term visual used by advertising to convey their mess...
FARMERS AND HERDSMEN CLASHES; BOLSTERING AGRICULTURAL DEVELOPMENT THROUGH THE INSTRUMENTALITY OF LAW
Abstract
Land is probably the most important resources needed by man for his day to day existence. All human livelihoods...
THE IMPACT OF PEAK MILK TELEVISION ADVERTISEMENT ON CONSUMER’S BUYING BEHAVIOUR
ABSTRACT
This study examined the Impact peak milk television advertisement on consumer’s buying behavior in Edo St...
EFFECT OF EMPLOYEE MOTIVATION ON ORGANISATIONAL PRODUCTIVITY
EXCERPT FROM THE STUDY
Organizations are driven by efficiency and achievement that manifests itself in the form of tangible results for t...
COVID 19 PANDEMIC AND THE LIVELIHOOD OF PUBLIC SERVANTS IN OKENE LOCAL GOVERNMENT AREA OF KOGI STATE
-
- Background of the study
Livelihoods are an important sou...
AN ASSESSMENT OF FARMERS’-HERDERS’ VIOLENT CONFLICT IN BENUE STATE, NIGERIA (2009- 2018)
ABSTRACT
In Nigeria, particularly Benue State, farmer-herder conflicts have become widespread and increasingly assume a violent dimension...
ASSESSMENT OF PASSIVE SECURITY MEASURES IN THE DESIGN OF A HOTEL IN MINNA, NIGER STATE
ABSTRACT
Security and safety are important factors to be considered in every design. This has in recent times become an issue of concern...
AN EXAMINATION OF SOCIETAL INFLUENCE ON YOUTH RITUALISM
ABSTRACT
This focus of this study is on the examination of societal influence on youth ritualism u...
